Conflict Management course will increase your knowledge and ability to: Understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict. Be able to handle specific situations including dealing with your boss, client, or another department.
This course is intended for:
- Middle to Upper Management Roles
- Executive & Leaders looking to improve their Staff Skills/Productivity
- Human Resources Members, Head of Departments, Team Managers/Leaders and Supervisors